All our products are natural, cruelty-free, and mostly vegan.

The only exception is our natural styling wax, which contains beeswax: an ingredient of animal origin chosen for its texture and natural effectiveness.

Yes, 100% of our essential and virgin oils are certified Organic Agriculture.

In addition, 95% of our formulas are certified organic by Ecocert, guaranteeing a composition that respects your skin and the environment.

All our formulas are designed and manufactured in France with high standards and expertise.

Our essential and vegetable oils are also packaged in France, in compliance with the strictest quality standards.

We always aim for the maximum score on Yuka.

However, some formulas may have a slightly lower rating when they contain natural ingredients that carry allergens, such as certain essential oils.

In this case, we prioritize naturalness and effectiveness over a perfect score. If a score decreases, we revise the formula to provide the best balance between safety, transparency, and performance.

We use ingredients of natural origin, carefully selected for their effectiveness and tolerance.

We have banned all controversial ingredients from our formulas: Phenoxyethanol, Parabens, Silicones, Mineral Oils, EDTA, Alcohol, Benzyl Alcohol, Sulfates, and many others.

We do not offer samples because their production generates a lot of non-recyclable plastic waste.

This choice is part of our ecological approach: producing less but better, by limiting the environmental impact at each stage.

Contact us at order@bonsens.co and provide your order number.

Returns are free and products are refunded upon receipt if:

• The return request must be made within 30 days of the order. After this period, return shipping costs will be at your expense.
• And if the products have not been opened, a check upon receipt will be carried out to ensure that the seal band is present.

Products must be returned to our logistics address :

Bon Sens
7 route de Boigny
45800 Saint Jean de Braye
France

Contact us as soon as possible at order@bonsens.co and provide us with your order number.

• As long as your order has not been shipped, we can cancel your order free of charge, and the refund will be issued immediately.
• If you wish to cancel the order, but it has been shipped, you will need to return the products to our logistics address, and we will refund you upon receipt of the products:

Bon Sens
7 route de Boigny
45800 Saint Jean de Braye
France

Return costs are our responsibility if the return is made within 30 days of ordering, after this period, the costs will be your responsibility.

To process a refund or resend the product, we need you to send us photos of the box (unopened if possible) and the broken products in the box by email to order@bonsens.co, indicating your order number.

Upon receipt of your email, we will contact the carrier and our logistics department to find a solution for you as quickly as possible.

Send us an email to order@bonsens.co indicating your order number as well as the excess and/or missing products received.

Upon receipt of your email, we will contact the carrier as well as our logistics department to find a solution for you as quickly as possible. easy. Simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.

If it has been more than 3 days (working days), contact us at order@bonsens.co and provide us with your order number.

Several situations are possible, and we will help you find a solution.